FAQ

What is Home Care?
Home care refers to care, medical or non-medical which is provided at client’s home
or their place of residence such as seniors living home, retirement homes or care during hospitalization such as companion care.
Is the cost for services covered by my health plan?
Depending on your coverage and the services required, some of the costs may be covered by your health plan. You will have to ask your health plan provider for details. Individuals who require our services are responsible for reimbursement from their insurance companies, as privacy legislation does not allow us to deal directly with insurance companies.
Can I pick the services I want?
Yes, you certainly can pick and choose the services that you want.
Are your employees insured and bonded?
Yes, all our employees are criminal record checked so they can be insured.
Do I get to pick the person looking after me and will I have same caregiver all the time?
Yes, if you do not like the match we made you can help us in finding a better employee match. MaxCare believes in continuity of care, we try our best to provide same caregiver all the time to maintain continuity of care.
What types of caregivers are available for our home?
MaxCare professional staff includes Registered Nurses(RN), Licensed Practical Nurses(LPN), Health Care Aide (HCA) and Support workers. We match the employee’s training to best fit your needs.
Are your employees trained?
Yes, all of our employees have specific training in a health discipline or have been trained internally through the MaxCare training program. Our employees are encouraged to continue their education and training throughout their employment with us.
What happens if my caregiver gets sick?
We at MaxCare make sure you receive your care at appropriate time. If your permanent caregiver gets sick you have right to cancel your appointment as well or you can allow us to send a replacement caregiver.
Is MaxCare services only available in the home?
No, we can provide our services to you whether you live at home or a senior’s complex or health care facility.
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